FrenchQ - Support
Welcome to FrenchQ Support
Having trouble with our French learning app? We're here to help!
Frequently Asked Questions
Q: How do I access premium stories?
A: Subscribe to our premium plan through the app. Go to Settings > Premium to see subscription options.
Q: Why can't I hear audio pronunciation?
A: Make sure your device is not in silent mode, volume is turned up and you have a stable internet connection. Double-tap any French sentence to hear pronunciation.
Q: How do I cancel my subscription?
A: Go to Settings > Apple ID > Subscriptions on your device, find FrenchQ, and select Cancel Subscription.
Q: The app crashes or won't load. What should I do?
A: Try restarting the app or your device. Make sure you have the latest version installed from the App Store.
Q: Can I use the app offline?
A: Some content is available offline after initial download.
Technical Issues
If you're experiencing technical problems:
- Ensure you have the latest app version
- Check your internet connection
- Restart the app
- Restart your device
- Contact us if the problem persists
Content Issues
If you notice errors in stories or translations:
- We appreciate your feedback to help improve our content
- Contact us with specific details about the issue
Billing Questions
For subscription and billing inquiries:
- Check your Apple ID account for subscription status
- Contact Apple Support for payment issues
- Contact us for content access problems
Feedback and Suggestions
We love hearing from our users! Send us your:
- Feature requests
- Content suggestions
- General feedback about your learning experience
Last Updated: 2025-08-01